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Terms & Conditions

Terms and Conditions

Below you will details of our Trading terms and Conditions. We adhere to the guidelines set out in the Consumer Protection (Distance Selling) Regulations 2000 which are intended to protect individual consumers who purchase goods online. These regulations apply to all business-to-consumer transaction only. Business to Business transactions are not covered by the Regulations.

Items Out Of StockThe information given on our website is only a guide as to whether an item is in stock or not. Sometimes an item can quickly go out of stock due to unexpected demand, in this case we may not have the time to update our website before further orders are placed. If any of the items on your order are out of stock we will generally hold your order if stock is expected within a short period of time (such as 2-3 days). If we anticipate a longer wait then we will advise you of the delay and offer you the choice of a refund or to wait until the goods are back in stock. Order CancellationWhen you place an order with us, a contract is formed which obligates us to supply the goods you have ordered within the time stated. The Consumer Protection (Distance Selling) Regulations 2000 offer protection to private individuals making purchases online. This basically gives you the the right to cancel this contract within seven days from the date the Contract was formed or within seven days starting from the day after you receive the goods (whichever is the longer). Order cancellations must be made via email to sales@hampshiresweetsupplies.com, If you cancel your order before the goods have been dispatched, we will refund your purchase price in full including any delivery charges. However, if you cancel your order after the goods have been despatched, then we will refund the purchase of the goods excluding any carriage charges. Any additional carriage costs incurred by us will also be deducted from the amount refunded to you. However, if you are making a purchase on behalf of a business, then different regulations and conditions apply to order cancellations as the scope of The Consumer Protection (Distance Selling) Regulations 2000 does not extend to Business to Business transactions. Failed DeliveriesIMPORTANT: If goods are returned to us because they could not be delivered then we will reserve the right to charge you for the cost of the return and the additional cost in dispatching the goods a second time.Returns Policy

Once goods have been delivered, we only accept returns for the following reasons; 
Goods not as ordered or described
Imperfect goods or goods damaged in transit
Order cancellation under Consumer Protection (Distance Selling) Regulations 2000.
If you are cancelling your order under the Consumer Protection (Distance Selling) Regulations 2000, it is your responsibility to return the goods to us or ask us to collect them. The cost of returning the goods to us will be deducted from any refund made to you. Your initial carriage costs will also be deducted from your refund.
We strongly recommend that you organise the return yourself and this must be done using a reputable carrier and a 'signed for' service. If we need to organise to collect the goods from you, there will be a minimum charge of £20. This is to cover the cost of the carrier plus a small administration fee.Please note: All goods returned as a 'Cancelled Order' must be unopened and in a perfect re-saleable condition. We inspect all returns and no refund will be made for goods that do not meet this condition. Once goods have been returned, we are legally obliged to refund you within 30 days, however we normally process all refunds with a maximum of seven days.

Product Images and DescriptionsWe always do our best to describe products accurately and provide up to date images of the items we sell. However, manufacturers often change their packaging designs and styles. When this happens, we try to get new photographs produced as quickly as possible but sometimes you may receive an item that looks different from that shown on our website but the contents and quantities should still be exactly as we describe.Nuts and Other Foodstuff Allergies

We recognise that certain people are allergic to food items containing nuts or certain flavourings or colourants. We stock many hundreds of items from a diverse range of suppliers and we do not check the ingredients - the only stipulation we make is that they meet EEC requirements for the relevant category of goods. For this reason we do not offer any guarantees or indemnities to any person suffering an allergic reaction or ailment caused by consuming or being in contact with a product supplied by us.
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